Refund policy
1. Return Eligibility
A return request can be raised only if:
The product is damaged, defective, or wrong
The request is made within 7 days of delivery
The product is unused, unwashed, and in original packaging
Clear photo/video proof is provided
2. Non-Returnable Cases
Returns will NOT be accepted in the following situations:
Change of mind after delivery
Size, color, or design mismatch due to personal preference
Used, washed, or altered products
Damage caused by customer or mishandling
Products purchased during sale / discount offers
Personal care or hygiene products
Free gifts included with the order
3. How to Request a Return
To request a return:
Share your Order ID
Send clear photos or a video of the issue
Contact us via WhatsApp / Email / Instagram DM
Our support team will respond within 24–48 hours.
4. Return Approval
All return requests are subject to verification and approval
If approved, return instructions will be shared
BAZOORA reserves the right to accept or reject any return request
5. Refund Policy
After return approval, refunds are processed within 7–10 working days
Refunds are issued to the original payment method or store wallet
For Cash on Delivery (COD) orders, refunds will be made via UPI or Bank Transfer
6. Shipping Charges
If the return is due to damaged or wrong product, return shipping will be covered by BAZOORA
In other cases, shipping charges are non-refundable
7. COD Orders
COD orders may require confirmation before dispatch
Repeated COD refusals may result in COD service being disabled for the customer
Refunds for COD orders will not be processed without valid bank/UPI details
8. Order Cancellation
Orders can be cancelled only before dispatch
Once dispatched, cancellation is not allowed
9. Policy Rights
BAZOORA reserves the right to:
Modify this policy at any time without prior notice
Refuse returns that do not meet the policy conditions
Take action in case of fraudulent return claims
10. Contact Support
For any questions regarding return or refund, please contact us through our official support channels available on our website.
