Refund policy
1. Return & Replacement Window
We offer a 3-Day Return / Replacement Policy for damaged, defective, wrong, or incomplete items.
To be eligible, you must raise a request within 3 days (72 Hours) of receiving your package.
2. Eligibility & Mandatory Unboxing Video
To ensure a smooth return or replacement process, please follow these guidelines:
Mandatory Unboxing Video: Customers must provide a clear, unedited continuous video of opening the parcel package showing the shipping label clearly.
The product must be unused, in its original condition, with all tags, accessories, and original packaging intact.
3. Non-Returnable Scenarios
Products damaged due to misuse or improper handling by the customer.
Requests made after 3 days from the delivery date.
Orders without a valid unboxing video proof.
4. How to Initiate a Return or Replacement
Contact our support team via Email at bazoorahelp@gmail.com or WhatsApp at +91 8446009822.
Share your Order ID, issue details, and attach the Unboxing Video / Photos.
Once approved, our team will arrange a reverse pickup from your address or guide you on the next steps.
5. Refund Policy (Prepaid & COD Orders)
Once the returned item reaches our warehouse and passes quality check (QC):
Prepaid Orders: Refunds will be credited back to your original payment method (Bank Account / UPI / Card) within 5 to 7 business days.
Cash on Delivery (COD) Orders: Refunds will be processed via UPI transfer or Bank Account Transfer. Our team will collect your UPI ID/Bank details securely once the return is approved.
6. Order Cancellation
You can request an order cancellation before it is dispatched by contacting customer support.
Once an order is dispatched and a tracking ID is generated, cancellation is no longer possible.
7. Contact Us
For any queries regarding returns or refunds:
Email: bazoorahelp@gmail.com
WhatsApp / Phone: +91 8446009822
Operating Address: Anjangaon Surji, District Amravati, M
aharashtra – 444705, India